Getting started
Do I need to download anything?
No. OmegleWeb runs in your browser on phones and computers. On a phone you can add it to your home screen so it opens like an app.
How do I log in to OmegleWeb?
You don't have to. Start as a guest and you are in. When you want your coins, follows and messages on more than one device, sign in with Google or with your email. A guest account that was never linked can't be recovered once your browser data is cleared, so link it before you buy coins.
Can I use OmegleWeb without a camera?
Matching and calls are video, so they need a camera. Messages don't: you can write to people you have already met without turning your camera on.
Banned on OmegleWeb?
Why was my account banned?
Accounts are removed when they break the community guidelines. The usual reasons are explicit content on camera, harassment, a fake camera (a still picture, a black screen or a camera pointed away from you), advertising, or being under 18. Most removals start with a report from the other person, and a person reviews each report, along with the reason, details and any screenshots it came with.
How do I get unbanned?
Ask for a review. Write to support from the email address on the account (or tell us which Google account you used), say roughly when it happened, and explain why you think the ban was wrong. A person reads every request and looks at what was reported. A review can't promise the account comes back, but it is the only way back; there is no shortcut around it.
I was banned and don't know why
Say so in your request. The person reviewing it can see what was reported, so you don't need to guess. Check the camera first, though: a phone lying flat or a frozen picture can look exactly like a fake camera to the person on the other side.
Can I just make a new account?
No. Accounts removed for breaking the rules stay removed, and signing up again to get around a removal is a reason to remove the new account too.
Banned on a different site?
Only the service that issued a ban can review it. OmegleWeb support can only look at accounts on omegleweb.cc.
Camera, sound and connection
The other person can't see or hear me
- Click the camera or padlock icon in the address bar and allow the camera and microphone for omegleweb.cc.
- Close other apps or tabs that might be using the camera.
- On a phone, check that the browser itself may use the camera in your phone's settings.
- Move to a steadier connection, reload the page, or try another up-to-date browser.
Why can't I press Next yet?
In a call, Next becomes available after a short countdown. Once it ends, Next takes you straight to someone new. If the other person leaves first, OmegleWeb matches you again automatically.
Coins and payments
Is OmegleWeb free?
Signing up is free, and new accounts usually get some free video matches; the Match tab shows how many are left. After that, calls use coins.
How much does a call cost?
Every call has its own price, shown in the app. A notice appears in the call before billing starts, so you never pay without seeing it first.
My coins haven't arrived
Confirmation from the payment provider can take a moment, so check your wallet again shortly. If the coins are still missing, see the contact page and keep your payment receipt to hand.
Safety and your account
Someone made me uncomfortable
Report them right in the call (pick a reason, add details and up to 3 screenshots), then end the call or press Next, with no reason needed. You can also report them later from their profile, your chat or the live room, and, if you like, block them. A block takes effect right away, and you can undo it any time from your block list.
How do I delete my account?
From your account settings, or by asking support. The privacy policy explains what is kept after deletion and why.
Questions about this page
Write to [email protected] and a person will answer. The contact page says which route suits what.